Independent analyst evaluation of 18 providers recognizes MiaRec for AI-powered QA that scores 100% of customer interactions instead of manual call samples.

CAMPBELL, CA, UNITED STATES, October 29, 2026 /EINPresswire.com/ — MiaRec announces its placement on the CMP Prism for Automated QA/QM. The CMP Prism is an independent, analyst-led evaluation framework that benchmarks customer contact technology solutions against industry standards. CMP Prisms are updated twice annually to reflect the latest advancements, provider performance, and market shifts in customer contact technology.

This latest Prism highlights MiaRec as a Core Performing provider for customer contact and customer experience (CX) professionals aiming to optimize their technology investments with confidence through Automated QA/QM.

MiaRec delivers AI-powered conversation intelligence that helps organizations move beyond traditional quality assurance to understand customer experiences and drive measurable business outcomes. Its Automated QA solution evaluates 100% of customer interactions, providing consistent, objective performance assessments while eliminating the limitations of manual call sampling. Combined with conversation analytics, survey-free CX metrics, and relationship management capabilities, MiaRec enables organizations to identify service gaps, detect churn risks, uncover growth opportunities, and turn insights into actionable workflows.

The CMP Prism for Automated QA/QM evaluated eighteen solution providers, including MiaRec, and segmented them into five categories: pioneering, leading, core performing, up & coming, and emerging using analyst analysis, user feedback, and marketplace data across ten investment criteria.

“We’re pleased to be recognized once again by CMP for our capabilities in Automated QA,” said Gennadiy Bezkorovayniy, CEO of MiaRec. “The role of quality management is changing. Organizations are moving beyond measuring agent compliance and performance to understanding how every customer interaction impacts satisfaction, retention, and revenue. We believe the real opportunity for AI lies in connecting conversation insights to business outcomes and turning those insights into meaningful action. That is the direction we’re building toward at MiaRec.”

Nicole Kyle, Chief Product Officer of CMP, adds, “CMP Prism benchmarks solutions against industry standards, supported by CMP analysts who contextualize what matters most to your organization. CMP Prism was created to evaluate solution providers like MiaRec to take the guesswork out of tech decisions, replacing vendor spin with objective, research-backed benchmarks.”

The CMP Prism helps enterprise leaders and tech buyers evaluate solutions and helps providers that are looking to prove their position in the market. CMP also releases Prisms across other strategic technology categories, including customer analytics, chatbots/virtual agents, voicebot/conversational IVR, workforce management, and real-time agent assist.

For a full summary, download the CMP Prism for Automated QA/QM report summary.

ABOUT CMP
CMP is the customer contact research company. We give leaders clarity, providers credibility, and the industry direction. Independent and trusted, our research powers every corner of the field with actionable insight.
Everything the industry needs to move forward, all in one place. For more information, visit www.customermanagementpractice.com.

ABOUT MIAREC
MiaRec is an AI-powered conversation intelligence company that helps organizations transform customer interactions into actionable business insights. Its solutions combine Automated Quality Assurance, Conversation Analytics, and Relationship Management to improve customer experience, strengthen retention, and uncover growth opportunities. By transforming conversations into structured business intelligence and actionable workflows, MiaRec helps organizations move beyond analyzing individual interactions to managing customer relationships and driving measurable business outcomes. Headquartered in Silicon Valley, MiaRec is trusted by more than 500 organizations across industries, including healthcare, financial services, insurance, and retail.
For more information, visit www.miarec.com.

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